SHIPPING POLICY

With all the stresses in life and the effort you put into your training and dieting; The last thing you need to worry about is chasing your orders up. Here at Muscle Makers, we've created a shipping policy to make receiving your order as easy as possible.

We ship factory sealed supplements and apparel locally, nationally and internationally every day. We pride ourselves on having the fastest dispatch and delivery times possible, and we work around the clock to ensure that you get your products lightning fast.

Australian Orders

Shipping & Handling Costs

  1. For all orders over $150 the shipping and handling cost is FREE!
  2. For all orders under $150 the shipping and handling cost is $9.95.

Delivery Times

We ship orders Australia wide using Australia’s fastest and most trusted delivery networks to ensure you get the quickest delivery based on your area. Average delivery times are 2-5 days depending on your location. (Up to 9 days for WA).

We take pride in dispatching all orders ASAP once payment has been received in full. We package all orders in the most secure way possible to avoid any damage during transit.

Delivery TERMS AND CONDITIONS - SAFE DROP POLICY

By placing an order with Muscle Maker Supplements, you agree to the following terms regarding delivery and package drop-off:

  • Safe Drop Authorization: If you request or allow your order to be left at your delivery address without a signature (e.g., front door, porch, mailbox, or other specified location), you are confirming that it is safe to do so.

  • Customer Responsibility: Once the delivery has been confirmed by the carrier as successfully delivered to the address provided, ownership and responsibility for the package transfers to you. We are not liable for any lost, stolen, or misplaced packages after delivery has been made.

  • Delivery Instructions: You are responsible for providing accurate delivery instructions and ensuring a secure location for package drop-off. If you are concerned about theft or security, we require a note on your order stating a signature is required.

  • Claims for Missing Packages: In the event a package is marked as delivered but cannot be located, we will assist you in contacting the delivery carrier, but we cannot issue refunds or replacements for items that are lost or stolen after delivery is confirmed.

By proceeding with your order, you acknowledge and accept these delivery terms.

Sale Periods

Please understand that during sale periods, the number of orders increase and so orders are likely to fall out of our usual packing and shipping times.

Uncollected / Returned to Sender Parcels

If an order is not collected from Australia Post within the required timeframe and is subsequently returned to us, the customer will be responsible for any additional shipping costs to have the order re-dispatched.

Once the parcel has been returned to our facility, we will contact the customer to arrange re-shipment. Re-delivery will only be processed once the applicable postage fee has been paid.

If the customer chooses not to have the order re-shipped, the original shipping cost (and any return fees incurred) will not be refunded.

Around The Clock Packing

Our warehouse packs orders before/during/after traditional 9-5 trading hours.

eg. John places an order at 8:45pm on a Wednesday night. Our staff will pack this order right away. Our courier will pick up John's order anywhere between 6:30am-10:00am the following morning (pick up will depend on courier's daily run). Within 12 hours of 'outside trading hours', John's order is already received, packed and picked up by the courier and on it's way to you!

Ordering Process

After placing your order, the following process will take place:

  1. You will receive an initial confirmation email that your order has been received and is being processed (please check spam/junk box for this email)
  2. Once your payment has been received in full, your order will be dispatched and you will receive a second email advising you that your order has been successfully shipped. We retain receipt of all tracking numbers. A copy of your tracking number is emailed once your order has been packed and ready to be picked up by our courier.
  3. In the event that no person is at the shipping address to accept delivery of the order when it arrives:
    1. The delivery driver will leave the order in a safe place if such a place can be found; or
    2. The delivery driver will leave a card in the letterbox advising that the order is available for collection from a local shipping outlet (auspost for example).
  4. In the event that your order has not been received within a reasonable time frame, please contact us and we will help you resolve the situation.

If you have any further questions please don’t hesitate to contact us.

Muscle Maker Supplements™ assumes no responsibility for products that are lost or broken during transit.

RETURNS POLICY

Muscle Maker Supplements does NOT replace supplements once an item has been opened and you have a simple change of mind or decide you are unhappy with the flavour want a different flavour.

If you have received your order and there is an issue with an item such as; Being out of date or not of satisfactory quality. Returns may be accepted once you follow the following steps.

  1. Email us with your order number and name as the subject line.
  2. provide a detailed email explaining the issue
  3. provide clear photos of:

A) Product showing name, size, flavour

B) expiry date & batch number

C) the specific issue you have with said item

Once this email has been received by our team we will decide whether the issue is ok to go ahead with a full replacement tub of product or similar product.

you can expect a reply any email within 48 hours. Please be patient when waiting for a reply due constant demand of online orders.

*If the item you’d like to return was ordered more than two months ago, we cannot accept the return or issue a refund for any reason.*

Clearance & Short-Dated Products

Products marked as Clearance, Short Dated, or similar are heavily discounted due to their reduced shelf life. The expiry date is displayed on the product page (or otherwise made known prior to purchase), and by purchasing these items you acknowledge and accept the advertised expiry date.

As these products are sold at a discounted price due to their shorter shelf life, we do not offer refunds, exchanges or replacements simply because the product has a shorter expiry date than standard stock.

This does not affect your rights under Australian Consumer Law. If a clearance product arrives expired, damaged, defective, not as described, or otherwise fails to meet the consumer guarantees, please contact us and we will assess your claim and provide an appropriate remedy in accordance with Australian Consumer Law.

ORDER CANCELLATION

Muscle Maker Supplements reserve the right to cancel any order, for any reason, at any given time. If this process occurs, you will receive your full refund provided your order has not been shipped.

If your order has been packed and shipping label created there is a restocking fee. Please feel free to email or call us for further information.

By purchasing from Musclemaker.com.au you are hereby agreeing to all terms stated above.